Based on InnovationOhio Gravure Technologies

Product Support / EOL

The Customer Support Department in Dayton provides installation, training, support, software, and service for OHIO engravers and software, including embedded software and Collage software. Limited support may also be available for equipment purchased from Ohio Electronic Engravers and MDC Daetwyler. A purchase order is required for support of out-of-warranty products.

See Levels of support for older versions of Collage software

End of Life Products

What is an End of Life product?    This is a product that OHIO or the OEM no longer manufactures; that is, they no longer make changes to software, firmware, or hardware, or no longer tests with new operating systems.

ENGRAVERS / RTI effective
All 700 Engravers (B-7xx / M500) 01 July 2009
M811, M820 Engravers 01 January 2010
850, 857, Type D Engravers 01 March 2015
M900 including the FCS software 01 January 2010
RedHat 9 (Embedded software on some engravers) 01 January 2014
RedHat 9 (All RTIs with RedHat OS) 01 January 2015
SUN/IPW Computers for Collage/RTI 01 January 2012
RTI-E 01 July 2013
DTG and DTG-700 01 February 2011

 

SOFTWARE/Hardware effective
CCS / MDC3/OEE RIP 01 January 2012
OhioPREPS II 01 January 2010
AMS (Collage Archive Management System) 01 July 2009
Collage-E and Collage-L
01 July 2012
Linux/Unix Server printing (Collage Server) 01 April 2012
SUN/IPW Computers for Collage/RTI 01 January 2012
Collage on Solaris Server and Solaris RTI 01 July 2012
Collage on Windows XP computers 01 March 2014
JawsRIP (Collage and engravers) 01 January 2014
RTI-E 01 July 2013
Windows XP (for Collage) 01 March 2014
RedHat 9 (Collage Server) 01 January 2015
Collage Client-Server configuration 01 June 2016

 

Operating Systems effective
Solaris OS is no longer supported for Collage Server or for RTI 01 July 2012
RedHat 9 is no longer supported for embedded or standalone RTI, or for Collage Server 01 January 2015
Windows XP is no longer supported for Collage 01 March 2014
Linux is no longer supported for Collage Server 01 June 2016

 

Our Policy on EOL products

Ohio Gravure Technologies is committed to keeping your aging equipment running for as long as possible. Even when a product is marked as "End of Life" we will do everything we can to find the fastest solution at lowest cost to keep your production running.

The "End of Life" notification simply means that our suppliers are no longer manufacturing certain parts. Therefore no company can deliver these parts as 'new' -- or only with unreasonable time frames and costs.

We will do everything we can to keep your production going. We still have some supplies. In many cases we can either refurbish or repair defective parts; and we offer upgrades or exchanges if repair is impossible.

An "End of Life" notice for software developed by Ohio GT means we do not develop new features or fix any problems for the product. In all cases, we offer alternatives with far more features and capabilities, at a reasonable cost.

Please contact Customer Support if you have any questions or concerns.

ABOUT US

OHIO Gravure Technologies in Dayton, Ohio USA designs and manufactures advanced equipment for the global gravure printing market. The Engineering, Software Development, and Manufacturing groups work to provide innovative solutions to improve quality and productivity, such as the award-winning Hybrid Engraving System. Our engineering specialty since 1980 is our sub-micron accurate cutting system (Vision engrave head). We provide installation and support for our electromechanical engravers and the prepress layout software Collage for gravure printing.
 

 

CONTACT

Ohio Gravure Technologies Inc
1241 Byers Road
Miamisburg Ohio USA 45342
phone +1 937.428.1700
fax +1 937.439.1592
email