Remote Support Tool

The Remote Support Tool allows a Customer Service representative to take control of your computer to troubleshoot a problem you may be having. No software is installed on your computer. You download the software to your computer then run it only when needed. While it is running, we can see what is on your computer. The tool is secure: only we can access your computer while it is running.

6 July 2021 - A new version of TeamViewer has now been released for use with Ohio GT remote support. The link below has been updated for this new version. TeamViewer included with the Collage installation disk 4.3.39 or earlier are no longer valid and you must download this new version.

1. Download the Remote Support Tool to your computer.
   
2. Double-click the .exe file to open it.
   Or
   On a Collage PC with 4.3.40 or higher: open Programs > Collage > Teamviewer
3. A window similar to the following displays:
    
   
4. Your ID is unique to your computer and is always the same.
   The Password is randomly generated each time this program is run.
5. Contact service@ohiogt.com and include your name, company name, the ID and password from the TeamViewer window.
6. The customer support representative will connect using the information and be able to see what is on your computer.
7. When the session is complete, click Cancel to close the Remote Support Tool and close the connection with Ohio GT customer support.