Product Support / EOL

The Customer Support Department in Dayton provides installation, training, support, software, and service for OHIO engravers and software, including embedded software and Collage software. Limited support may also be available for equipment purchased from Ohio Electronic Engravers and MDC Daetwyler. A purchase order is required for support of out-of-warranty products.

See Levels of support for older versions of Collage software

End of Life Products

What is an End of Life product?    This is a product that OHIO or the OEM no longer manufactures; that is, they no longer make changes to software, firmware, or hardware, or no longer tests with new operating systems.

Our Policy on EOL products

Ohio Gravure Technologies is committed to keeping your aging equipment running for as long as possible. Even when a product is marked as "End of Life" we will do everything we can to find the fastest solution at lowest cost to keep your production running.

The "End of Life" notification simply means that our suppliers are no longer manufacturing certain parts. Therefore no company can deliver these parts as 'new' -- or only with unreasonable time frames and costs.

We will do everything we can to keep your production going. We still have some supplies. In many cases we can either refurbish or repair defective parts; and we offer upgrades or exchanges if repair is impossible.

An "End of Life" notice for software developed by Ohio GT means we do not develop new features or fix any problems for the product. In all cases, we offer alternatives with far more features and capabilities, at a reasonable cost.

Please contact Customer Support if you have any questions or concerns.